Delivery Information

Delivery Policy

(1)    Introduction

This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website.

This policy is not intended to and does not create legally enforceable rights and obligations.  It merely indicates our usual practice in relation to the delivery of products.

(2)    Delivery methods

We will deliver to the UK , Europe and World-wide
    
If the address for delivery of your order is a UK address, then you will be able to select from the following delivery methods:

•    First Class Standard Post;
•    First Class Recorded Post; or
•    Second Class Standard Post.

If the address for delivery of your order is not a UK mainland address, then you will be able to select from the following delivery methods:

•    Standard Europe delivery; and
•    Standard international delivery.


(3)    Delivery periods

This table indicates the typical delivery periods for the different delivery methods.

 Delivery Method    Typical Delivery Period
 Second Class Standard    3-5 working days
 First Class Standard    1-2 working days
 First Class Recorded    1 working day
 Standard Europe delivery    7-10 working days
 Standard international delivery    10-15 working days

If you place your order before 12pm on a working day, these periods run from the close of business on that day. If you place your order after 12pm on a working day, or on a non-working day, these periods run from the close of business on the next following working day.

These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.

On occasions, we will usually conduct fraud screening checks before dispatching the product(s).  These may delay the expected date for delivery.  Where the delivery date is delayed as a result of fraud screening checks, we will notify you by email or telephone.

(4)    Delivery charges

Delivery charges will be calculated and automatically applied to your order during the checkout process.  The applicable charges will depend upon:

•    the delivery method you select;
•    the location of the delivery address; and
•    the size and weight* of your order.

Indicative charges for UK delivery are stated in GBP and inclusive of applicable VAT are as follows:

•    Standard delivery of a package weighing 150g to a mainland UK address: GBP £1.50;

•    Standard delivery of a package weighing 500g to a mainland UK address: GBP £3

•    Standard delivery of a package weighing 501g-2kg to a mainland UK address: GBP £6;

•    Standard delivery of a package weighing 2.01g-30kgs to a mainland UK address: GBP £10;
•    Premium next day delivery of a mainland UK address: standard delivery charge of appropriate weight plus GBP £3. 

For Europe and Rest of the World, the delivery charges are based on the total weight and will be indicated in the order. You may also use our shipping estimator to calculate the relevant charges for shipping to Europe and Rest of the World

*Weights are of the packaged item and are rounded up.

(5)     Delivery Progress

You can login into our website using your login details  to track the progress of your order.

(6)     Receipt and signature

All UK deliveries must be received in person at the delivery address, and a signature must be provided

Our delivery service providers may notify you by telephone / email in advance of attempting to make a delivery.

(7)    Additional deliveries and collection 

If an initial delivery attempt is unsuccessful, our delivery service providers will make one further attempt to deliver your products.

If the second delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product.  Such instructions will include a time limit for collection.

(8)     Delivery problems

If you experience any problems with a delivery, please contact us by email to webteam@colourculture.co.uk, or through our website at www.colourculture.co.uk

If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge).  

An indicative list of the situations where a failure to deliver will be your fault is set out below:

•    you provided the wrong address for delivery;
•    there is a mistake in the address for delivery that was provided;
•    the address for delivery is not reasonably accessible;
•    the address for delivery cannot safely be accessed;
•    where in person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; and
•    where in person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature. 

Colour Culture

Colour Culture is a on-line retailer specialising in hair and beauty products and accessories. We have a extensive range of products in stock and continuously updating our product lines.

Contact Us

+44 (0) 192 325 2392
+44 (0) 192 323 7331
webteam@colourculture.co.uk

Facebook